Description

Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining programs. With more than 16,000 associates in 4,500 schools, ranging from large public institutions to small charter and private schools, Chartwells K12 is built on decades of food, education and operational experience driven by top culinary, nutrition, wellness, and sustainability talent. For more information, visit www.ChartwellsK12.com.

Job Summary
Chartwells K12 is seeking a spanish/english speaking Human Resources Manager with UNION experience to join our exceptional K12 Food Service leadership team in Springfield, MA.  In this hands on HR role, you will provide in-unit HR support to the Chartwells staff with an emphasis in associate relations, front line associate recruitment, training and diversity. You will be the  HR expert regarding policies, procedures and programs to these areas.

Key Responsibilities:

• Coordinates and conducts management training related to this area (i.e.: terminations, sexual harassment, performance management).
• Investigates and advises management in appropriate resolution of associate relations issues.
• Coordinates/conducts exit interviews to determine reasons behind separations.
• Makes recommendations to reduce absenteeism and turnover.
• Represents organization at personnel-related hearings and investigations as is needed.
• Supports internal customer survey and associate satisfaction interpretation/feedback process.
• Attends Operational meetings to increase HR visibility, conduct classroom training, provide assistance and implement account HR initiatives.
• Coordinates and conducts management training related to the areas of interviewing, selection and hiring.
• Assists managers in developing and implementing recruitment plans to increase qualified applicant flow.
• Provides support and tools to unit management to build relations and make presentation at schools, organizations, community associates and job fairs regarding the organization and opportunities.
• Supports sector and provides direct assistance and support in critical markets.
• Identifies critical needs area’s and takes appropriate steps to rectify problems.
• Coordinates and conducts new hire orientation and management training related to this area.
• Conducts HR Assessments.
• Prepares and presents HR related topics at Field Operations Workshops for HR Training and Development.
• Regularly conducts HR related training (i.e.: Sexual Harassment, Progressive Discipline, HR 101).
• Supports Preferred Employer objectives and HR business plan by attending and participating in operational meetings.
   

Requirements

Preferred/ Required Qualifications: 

• Bachelor’s degree (B.A.), Masters preferred.
• Two to five years multi-unit HR generalist and associate relations experience.
• Experience in a high customer contact setting.
• Bilingual (Spanish/English) required
• Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
• Ability to respond to common inquires or complaints from customers, regulatory agencies or members of the business community.  
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Working knowledge of Microsoft Suite (Word, Excel, PowerPoint) 
• SPHR/PHR Certification preferred.