5 days old

Training Manager

Comfort Keepers
Irvine, California 92614
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift


About Comfort Keepers®

For more than two decades, Comfort Keepers® has been Elevating the Human SpiritSM through its in-home care network for seniors and other adults by empowering them to maintain their independence and realize joy in the everyday moments. A division of Sodexo, a global leader that delivers Quality of Life services to over 75 million consumers in 80 countries each day, Comfort Keepers operates a franchise network that has grown to more than 700 locations around the world. In addition to providing services that focus on health care and senior markets, Sodexo’s integrated offerings encompass more than 45 years of experience in reception, safety, maintenance and cleaning, foodservices, facilities and equipment management, and concierge services. For more information, visit ComfortKeepers.com.

Comfort Keepers® is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.
We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process.

By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property.

Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions.

Thank You,
The Hiring Manager

SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders


Position Summary: 


The Training Manager will create, implement, and manage all training and related associate communications for Comfort Keepers.  The Training Manager contributes to the success of the Comfort Keepers mission by designing and facilitating training programs, and managing interventions to meet system initiatives and strategic goals for Comfort Keeper franchisees, their staff, and Operations Services.  The position will collaborate with Field Leadership, Subject Matter Experts and Field Support to deliver and create effective learning solutions designed to meet business needs and produce measurable results. Works with individuals within the organization to clearly understand changes in policies, procedures, regulations, business initiatives and technologies to ensure training is current and aligned with the strategic goals of Comfort Keepers.



Experience and Qualifications:

  • Bachelor’s Degree or equivalent combination of education, training and experience.
  • A minimum of five years training experience – including facilitation and instructional design
  • Excellent project management skills
  • Strong background in coaching and developing others
  • Outstanding verbal, written, and presentation skills
  • Experience with eLearning authoring tools and other methods of training creation


Essential Functions:


  • Designs and facilitates training programs, seminars and conferences. Examples include:
  • Sales Training
  • New Franchisee Training
  • Annual Conference Training
  • Field Training
  • Training on new initiatives and programs
  • Phone Skills Training
  • Engages learners to enhance retention and impacts job performance.
  • Prepares and implements training and project plans.
  • Mentors/Coaches learners to ensure development.
  • Leads the learning strategy for Annual Conference.
  • Manages and tracks all training (including caregivers) via the Learning Management System.
  • Utilizes effective evaluation tools to measure results/impact of learning.
  • Assists with preparing and administering various training programs.
  • Partners with Subject Matter Experts and Coaches on developing content material for specified training.
  • Remains current on developments in training and instructional methodologies.
  • May facilitate an assigned Performance Management Group.
  • Manages relationships with outside vendors.


Competency/Skill Requirements:


  • Proven presentation and facilitation skills
  • Expertise in design and development of learning programs
  • Strong project management skills
  • Expertise in leading large scale project teams
  • Ability to function independently and in a team environment
  • Expertise in coaching and developing others
  • Ability to build trusting relationships
  • Ability to travel nationwide, overnight up to 25% of the time delivering training


Working Environment:


Office and field environment


Key Organizational Partners:


  • Field Support Team, Franchisees, SME’s, CKFI Leadership, CK Departments,  Vendors




Position Physical Demands:

The Training Manager position is located in Irvine, CA and considered to be generally sedentary although standing for prolonged periods of time may be required. Occasionally may be required to lift boxes containing supplies and/or luggage weighing up to 40 pounds.  Extended time at a computer work screen and on the telephone may occur. 





  • Bachelor’s degree in an HR related field
  • +5 years of experience
  • Work experience not only in learning and development, but also operational training
  • Franchise or large system experience is a plus
  • Demonstrated experience designing and executing large scale training initiatives

Salary Range: Up to $100k, based on qualifications and years of experience.

401(k) with Pre-Tax and Roth options and Employer Match begin the first of the month following 90 days from the date of hire.
Medical, Dental, Vision, Life, and Short/Long Term Disability benefits available the first of the month following 30 days from date of hire for full-time employees.
Paid Vacation and Sick Time accrue for full-time employees during the first full paycheck, and may be used immediately after accrued.


Posted: 2019-08-14 Expires: 2019-09-13

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Training Manager

Comfort Keepers
Irvine, California 92614

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