27 days old

Team Member Relations Business Partner

Hilton Grand Vacations
Honolulu, HI
  • Job Code
Job Description

What will I be doing?

Provide guidance, counsel and appropriate assistance to HR Business Partners, managers and team members on a variety of employee and labor relations matters, policies, practices and procedures. Responsible for ensuring that the culture is reinforced and that team member needs and business needs are considered when recommending solutions.

This role is responsible for the state of Hawaii (Oahu, the Big Island and any future locations in this area). Some travel will be required in these areas and occasionally to other regions.

Additional Responsibilities Include:

  • Establish and provide effective consultative services to HR Business Partners and management on general and sensitive employee relations concerns
  • Investigate and make recommendations for resolving team member concerns, to include: gathering and analyzing information, applying relevant policies, laws, and past practice to reach conclusions while maintaining strict confidentiality.
  • Maintain required documentation within case management system (Sales Force), including intake and investigative notes, supporting documents, and final reports
  • Escalate issues that meet pre-defined criteria and use judgment to assess risk and sensitivity of ambiguous cases to determine when to escalate to TMR management
  • Partner with outside legal counsel on employment litigation matters including but not limited to: EEOC charges, OSHA complaints, NLRB concerns, DOL audits, lawsuits and attorney demand letters
  • Assist the Sr. Manager with measuring process effectiveness as well as process review and continuous improvements in team member relations practices.
  • Maintain thorough, up-to-date knowledge of federal, state and local employment and labor laws, court cases and employee relations practices
  • Facilitate HR/TMR/Legal related trainings as needed
  • Build and maintain positive and productive working relationships with team members, HR Business Partners, and management to achieve business objectives


What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Bachelors Degree
  • 5+ years of Human Resources experience
  • 3+ years employee relations experience
  • Proficient in Microsoft office include Outlook and Word
  • Extensive experience conducting formal investigations and providing appropriate recommendations
  • In-depth knowledge of employment and labor laws, collective bargaining trends and regulations
  • Ability to build rapport and strong partnerships at all levels of an organization
  • Strong consultative, listening, and communication skills with the ability to convey recommendations and opinions persuasively
  • Ability to travel as needed (25%)
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Master's Degree
  • Labor Relations experience
  • 2+ years managerial experience
  • Demonstrated experience working in a union environment
  • Bilingual in Japanese and English
  • PHR or SHRM Certification
What will it be like to be a Team Member with Hilton Grand Vacations?

At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customer. By allowing the power of our customers to inspire the best in us, we empower our Team Members to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the world-class properties and unparalleled experiences we offer them

Through inspired ownership, continual evolution, and a commitment to uphold the highest standards, our Team Members feel proud, our customers feel valued, and every encounter feels simply grand. And that comes with grand opportunities for growth.

Hilton Grand Vacations Inc. (NYSE:HGV) is recognized as a leading global timeshare company. With headquarters in Orlando, Fla., Hilton Grand Vacations develops, markets and operates a system of brand-name, high-quality vacation ownership resorts in select vacation destinations. The Company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel and reservation services for more than 285,000 Club Members. For more information, visit www.hgv.com and www.hiltongrandvacations.com.



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Team Member Relations Business Partner

Hilton Grand Vacations
Honolulu, HI

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