4 days old

Senior Manager of Operations and Benefits

General Board of Global Ministries
Atlanta, Georgia 30308
  • Job Type
  • Job Status
    Full Time


Connection is at the core of our work. Global Ministries connects The United Methodist Church, its people and congregations to partner with others engaged in God’s global work, which takes place in a variety of settings, countries and cultures. Global Ministries works through missionaries and partners in more than 60 countries around the world.  Some of our key programs are in the areas of Disaster Response, Global Health, Hunger & Poverty, Water & Sanitation, Education, Migration, Racial & Ethnic Ministries, Creation Care and Mission, Evangelism & Church Growth.  If you are interested in supporting these life-changing programs and the employees who drive them, please consider applying for the  HR Senior Manager, Operations & Benefits role. 


As a member of the HR Leadership Team, the Senior Manager Operations & Benefits, is responsible for leading a team to ensure the effective administration, evaluation and consistent implementation of HR processes, functions and procedures. The incumbent collaborates with and influences Agency Benefits Manager and Benefits Administrator to ensure Global Ministries’ priorities and requirements are considered and implemented. This role serves as a resource to build HR capacity by providing guidance to all phases of HR Operations including benefits, payroll, HRIS, compliance, staff communications, HR customer service, and HR project management. This position monitors HR projects and day-to day transactions and on a regular and continuous basis, exercises administrative judgement on establishing operational goals, standards and procedures. This role ensures the duties assigned to operational staff are completed efficiently and in timely manner.


  • Plans, organizes and coordinates the operational activities related to HR operations function.
  • Supports HR staff to resolve issues, interpret policies and procedures and recommend effective courses of action.
  • Establishes and maintains strong relationships with each member of the HR team supporting the consistent flow of information about HR projects and initiatives to meet the business needs of the organization and the customer service needs of our staff.
  • Facilitation of employee life-cycle changes (onboarding/offboarding, department updates, manager/title changes, and employee transfers) to Payroll, IT and HR records to ensure all employment requirements are met.
  • Responds to internal and external HR related inquiries, provides insight on benefits and aids all staff.
  • Provides leadership in coordinating the activities of the HR Department and managing operations associates to ensure compliance with applicable laws, policies, and regulations.
  • Provides consistent interpretation and application of HR policies and procedures.
  • Identify optional solutions that meet the needs of the HR functions by recommending process improvements, system enhancements and alternatives based on needs of department.
  • Manages and oversees internal HR audits as they relate to: payroll, benefits, HRIS or other HR functions to ensure accuracy, integrity of data, functionality and quality control efforts.
  • Provides leadership and oversees employee information collection, analysis of reporting; manages the input of data and ensures data integrity.
  • Serves as central point of contact and liaison to staff and unit managers for interdepartmental projects and communications related to HR operations.      
  • Assesses HR operational needs and changes to procedures in order to ensure efficiencies and seamless delivery of services to all present, past, and future employees and stakeholders.
  • Performs other projects and duties as assigned.


  • Bachelor’s degree with equivalent work experience.
  • Minimum 8+ years of progressive Human Resources experience, specifically in the functions of Benefits, Compliance and Payroll.
  • Experience successfully leading and managing staff to exceed expectation.
  • Prefer PHR/SPHR and/or CEBs certification.
  • Solid working knowledge and experience in relevant functional HR areas such as Benefits, HRIS, and HR project management. (i.e. COBRA, HIPPA, FMLA, and PPACA).
  • Experience with HR databases and HRIS systems required (UltiPro preferred).
  • Proficient with Microsoft Office, including Word, Excel, Outlook, and SharePoint.
  • Ability to maintain confidentiality at all times.
  • Strong proficiency in the functional use of key business applications.
  • Ability to interpret and incorporate HR policies and procedures into practice.
  • Ability to translate HR operational needs and requirements to others.
  • Ability to communicate clearly and concisely, both orally and written.      
  • Ability to establish and maintain effective working relationships with persons within and outside of the agency.
  • Comfortable working in a faith-based context.
  • Experience with HRIS and payroll systems a plus.



Posted: 2019-09-12 Expires: 2019-10-12

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Senior Manager of Operations and Benefits

General Board of Global Ministries
Atlanta, Georgia 30308

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