26 days old

Senior Learning and Development Specialist

Regional Public Transportation Authority
Phoenix, Arizona 85003
  • Job Code
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

The Senior Learning & Development Specialist develops, coordinates and implements a variety of comprehensive professional development programs in accordance with strategic initiatives; evaluates training effectiveness and performs difficult, complex, professional work to support a continuous learning environment.

Program Areas:

• On-site employee professional development
• Professional development via higher education (Tuition Assistance Program)
• Organizational culture orientation for new employees 
• Work-unit team development
• Training resource partner for role-specific technical trainers in Operations and 
Customer Service
• Learning Management System and course logistics

Consults with internal stakeholders to conduct needs assessments, evaluate and make recommendations for learning and development solutions; 

Partners with departments regarding training needs, delivery, and scheduling requirements; 

Customizes courses when needed to meet department needs. Assists departments with finding role-related technical and professional development learning resources; 

Applies principles of adult learning and industry standard instructional design methods to conduct needs analysis; 

Develops and designs highly engaging and interactive learning solutions, content and materials to address skill and knowledge gaps; and evaluate training effectiveness;

Applies industry standard instructional design methods to design and deliver virtual learning using instructional technology such as WebEx, Captivate, Articulate, Photoshop, etc.; 

Assists with the Tuition Assistance Program and collaborates with higher education partners from colleges, universities and technical trade schools to administer workforce development solutions; 

Manages course logistics and resources necessary for scheduled training courses including Learning Management System, classroom space, needed audio visual equipment, etc.;

Develops and implements communication plans for training initiatives; markets training and development opportunities to staff;

Oversees and delivers assigned training; continually monitors the effectiveness of programs; recommends new approaches to improve, update or enhance services offered; 

Stays up-to-date with current tools, trends and techniques in performance consulting, adult learning theory, cognitive theory, engagement and workforce development; 

Performs other and similar related duties.

Knowledge of: 
Principles of adult learning and its' application in the development of training solutions;
Industry standard instructional design methods and techniques of curriculum development; 
Principles and practices of group dynamics and human behavior; 
Trends in professional development and leadership training; 
Copyright restrictions in regard to the development and delivery of training programs; 
Training resources and providers within the community;
Learning Management Systems and a variety of technology-based delivery platforms that support learning and development;
Statistical methods applied to training assessment.

Skills in: 
Planning, developing and implementing value-added training and development programs; 
Conducting and facilitating effective training sessions both in person and virtually; 
Presenting information clearly and concisely to various audiences; 
Establishing and maintaining effective working relationships internally and externally; 
Monitoring and evaluating training programs to determine effectiveness; 
Maintaining learning management system (LMS) to ensure accurate employee training records, track training needs and collect evaluation results;
Proven use of evaluation strategies that effectively measure impact of learning using Kirkpatrick's model for training evaluation; 
Excellent interpersonal, written communication, problem solving, collaboration and analytical skills as well as the ability to work with highly confidential information;
Demonstrated ability to be a team player by recognizing other team member's unique skills and perspectives, creating a collaborative culture by being positive, respectful and friendly and by being honest and acting with integrity;
Demonstrated ability to provide positive customer care and service by listening, anticipating and seeking to understand our internal and external customers' needs, making the customer feeling valued and providing high-quality service every time;
Demonstrated ability to influence and collaborate within work team and with peers both inside and outside the organization;
Ability to work on multiple projects in a fast-paced, high energy environment.


All employees of the Agency are expected to uphold the Core Values: Whatever it takes, Team Player, and Positive customer care/service.

Bachelor's Degree in Organizational Development, Training and Development, Instructional Design, Human Resources, Business Administration, Education or a closely related field of work.

• Five or more years' of professional level experience in developing, implementing and facilitating training and development programs;
• Five or more years' of project or program management responsibilities;
• Five or more years' of applying industry standard methodologies, principles and 
practices related to adult learning, instructional course design and training delivery;
• Three or more recent years' of experience in virtual design and delivery using modern instructional technology such as WebEx, Captivate, Articulate, Photoshop, or similar software;
• Or equivalent combination of education and appropriate experience may be 

Learning and development experience in a centralized human resources department is highly desirable.

Licenses and Certifications: 
Positions may require:
--Valid Arizona Driver's License
--Certified Professional in Learning and Performance (CPLP) desired


Posted: 2019-08-21 Expires: 2019-09-20

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Senior Learning and Development Specialist

Regional Public Transportation Authority
Phoenix, Arizona 85003

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