21 days old

Regional Stores HR Manager- Northeast

Forever 21 HQ
New York City, New York 10036
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift, Overtime

Want more than just a job? Join Forever 21’s Remote Corporate team and showcase your skills while working with our exceptional employees!

Position: Regional Stores HR Manager- Northeast

Department: Store Operations

Reports to: Sr. Manager, Stores HR – U.S. & Canada

Direct Reports: No

FLSA Status: Exempt

Location: Times Square, NYC

Job Purpose:

This Regional Stores HR Manager is responsible for ensuring the execution and implementation of HR processes and will direct all regional human resources activities including (but not limited to) full cycle recruiting, employee relations, compensation administration, benefits administration, training, organizational development and employee services for the specified region. This region covers 176 stores and partners with 15 District Managers and 1 Regional District Manager.


  • Perform searches for qualified store management candidates according to relevant job criteria, using computer databases, networking, internet recruiting resources, cold calls, and employee referrals
  • Develop and deploy candidate sourcing practices including targeted resume search, job postings, referrals, and direct sourcing where necessary (headhunting)
  • Screen and evaluate applicants for competence, background and skill set, as well as overall ability to fit and thrive within the organization
  • Build effective and communicative relationships with candidates to enhance customer service levels and produce a high offer closure rate
  • Partner with Regional, District, and Store Management to review, manage and optimize team performance through Performance Management, Succession Planning and Employee Development.
  • Guide Associates on the most appropriate means and methods of mediation between line management and employees ensuring that all actions are legal and adhere to Forever 21 policies
  • Provide detailed hands-on assistance and guidance to Regional, District, and Store Teams for cases involving highly-sensitive subjects such as sexual harassment and/or discrimination
  • Develop Regional, District, and Store Management to generate recommendations regarding employee investigations, next steps and level of disciplinary actions.
  • Directly process complaints for the highest profile or sensitive cases including those involving Store Management and above.
  • Act as the second level escalation point for District Managers and Store Managers concerning high sensitivity HR guidance cases
  • Provide proactive and corrective on-the-ground Performance Management, Succession Planning and Employee Development training to Regional Managers, District Managers, Store Management and Stores HR associates
  • Acts as a resource to the Training and Development department in the implementation of training programs in their region


 Knowledge, Skills, and Qualifications:

  • Bachelor’s Degree in Human Resources or related discipline/preferred; PHR certification a plus
  • Must have 3-4 years of experience as a HR generalist, HR representative, or similar capacity in a large multi-regional company; 1-2 years of previous supervisory experience required
  • Significant experience in employee relations/HR generalist required
  • 1-2 years minimum of full cycle recruitment practices
  • Working knowledge of state and federal employment laws and outside regulations
  • Must have intermediate Microsoft Office Skills (Word, Excel, PowerPoint)
  • Must have outstanding written, oral and interpersonal communication skills
  • Must be able to thrive in a fast-paced, dynamic environment   


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Regional Stores HR Manager- Northeast

Forever 21 HQ
New York City, New York 10036

Share this job

Regional Stores HR Manager- Northeast

Forever 21 HQ
New York City, New York

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