22 days old

Organizational Training Manager

El Cajon, California 92019
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

Sycuan Casino, located in east San Diego County, is expanding our world class gaming experience!

With a dramatic 12 story hotel featuring 300 rooms, pool with lazy river, gardens and impressive mix of both new gaming and dining options coming soon, we are excited to grow our team, as well!

We currently have an Organizational Training Manager career opportunity available!

Do you enjoy being in front of people, imparting knowledge and development in a fast-paced hospitality environment?

Our ideal candidate is experienced in training, developing and speaking with a diverse group of people, across many different cultures and experience levels, from front-line to Executive level team members.

Under the leadership of our Assistant Director of Organization Training and Development, this position is responsible for onboarding new team members, facilitating established training programs, and working with leadership to develop new training initiatives to meet our organizational goals.

We offer a comprehensive, hand-selected benefits package, second to none, a fun and diverse team environment, and the opportunity to make a difference in our organization!

Our full time team members enjoy the following array of exciting benefits:

  • Health Insurance (Medical, Dental, Vision) with 4 levels of Coverage
  • 401(k) Retirement Savings Plan with company match
  • Paid Time off with Buyout Opportunities
  • Holidays
  • Education Reimbursement
  • Complimentary Transportation
  • Voluntary Auto, Home, & Pet Insurance
  • Basic Life Insurance
  • Long Term Disability Insurance
  • Supplemental Life Insurance

Please see the following Job Description, outlining the required skills and experience for this position:

Job Purpose:

Develops and conducts training programs in alignment with departmental and organizational goals

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

  • Conducts in-house trainingby developing course content, designing and writing training materials and modules, preparing instructional material, handouts and visual aids, evaluating and selecting videos and/or books as appropriate, setting up training rooms, promoting training activities, scheduling trainees, and presenting approved training modules. - 50%
  • Measures training effectivenessby obtaining trainee feedback, conducting pre and post training assessments of trainee knowledge and skills, developing effective measuring tests/tools, analyzing test results, and implementing appropriate modifications to training or re-training activities. - 20%
  • Assists Training and Development Managerby researching new training materials, articles and industry related information, researching and evaluating costs and availability of specific customized training upon request, providing reports and feedback on existing training programs and recommending modifications, implementing approved programs, and maintaining up-to-date knowledge on training techniques and skills. - 20%
  • Ensures training multi-media equipment is functionalby monitoring audio/visual equipment, identifying necessary equipment maintenance and/or repairs, and collaborating with the appropriate department to ensure maintenance, repairs and/or troubleshooting is completed. - 5%
  • Maintains and organizes training libraryby receiving and labeling manuals, books and videos, logging and accounting for outgoing and incoming training supplies, analyzing logs and training calendars to determine frequency of use,recommending modifications, additions and/or replacements of training library materials, and processing approved orders following established procedures. - 5%


Supervisory/Managerial Accountability:

Direct: None

Indirect: None


Sycuan is more than just a business. Sycuan careers create a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in one of our other enterprises, you will be part of the Sycuan family. In addition to casino jobs and the rest of the resort, Sycuan operates a Fire Department, Medical Clinic, Dental Clinic, Day Care Center, Police Department, and an Education Department. We currently employ over 2,300 team members in a variety of positions and casino careers, including casino operations, hotel operations, golf operations, food and beverage, security, accounting, sales and marketing, facilities and landscaping, just to name a few.

While the Sycuan Band of the Kumeyaay Nation is building a reputation for an unmatched commitment to our guests and our community, we know that without a strong commitment to our team members, reaching our goals would be impossible. It goes without saying that we offer our team members competitive wages, training opportunities, and a generous benefits package.

Sycuan understands that every team member, regardless of position, plays a part in and shares the responsibility for promoting a positive work environment. Our Code of Ethics was developed by our team members and provides values and standards that guide our team members in their day-to-day interactions with guests and other team members. Sycuan careers also partners with EthicsPoint to enhance communications and empower our team members to promote safety, security, and ethical behavior in the workplace.

Providing exceptional guest service is the foundation of our business. Each team member is responsible for providing exceptional service to every guest with whom he or she comes in contact. The Sycuan Difference Pledge, Core Goals, and Soaring Standards, also developed by our team members, help further define our behaviors and the way in which we service and care for our guests and each other.

If you enjoy being part of a team dedicated to creating a memorable guest experience, we invite you to explore casino jobs in San Diego and join our winning team!


Job Specifications:

Education and Experience:


  • Bachelor's Degree in Human Resources, Organizational Development or related field or equivalent experience.
  • 2 years of experience designing and developing course content and curriculum using ADDIE, ISD, or other models
  • 3 years of instructor led classroom and training experience


  • 2 years of experience with E-learning development using Adobe Captivate or similar software
  • Experience evaluating training program results utilizing Kirkpatrick's Four Levels of Learning
  • Familiarity with Learning Management Systems (LMS)
  • Training and development experience in the hospitality and/or service industry
  • Coaching experience

Skills and Knowledge:


  • Ability present concepts and ideas in a clear and concise manner
  • Ability to conduct oral presentations in the English language
  • Ability to engage a diverse employee population during presentations
  • Excellent English writing skills
  • Ability to create visual learning aids
  • Recordkeeping and organizational skills
  • Working knowledge of Microsoft PowerPoint and Word
  • Ability to communicate with all levels of personnel
  • Ability to interact effectively with a diverse team member population
  • Ability to research, compile and analyze data
  • Ability to maintain professionalism and composure
  • Ability to prioritize and perform multiple tasks and assignments
  • Ability to sit or stand for up to eight hours at a time
  • Ability to understand and follow verbal directives and written directions
  • Ability to accept constructive criticism
  • Ability to complete forms and documents
  • Ability to maintain confidentiality
  • Ability to appear for work on time


  • Multi-lingual (English/Spanish)


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Organizational Training Manager

El Cajon, California 92019

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Organizational Training Manager

El Cajon, California

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