25 days old
2018-04-262018-05-26

Membership Services for Corporate Learning

NeuroLeadership Institute
  • Job Type
    Employee
  • Job Status
    Full Time

The NeuroLeadership Institute’s (NLI) Corporate Membership provides the market’s only neuroscience-based insights to human resources and talent leaders. Our thought leadership and resources support organizations’ strategic thinking and planning in Culture and Leadership, Performance, and Diversity & Inclusion. We keep leaders ahead and informed with the most contemporary practices through an annualized, ongoing service model.


We’re looking for a product manager to enhance the corporate member experience.

More specifically, this product manager will:

 

  • Customer-centric and a customer advocate

  • Link content creation, research, and events to create a compelling product for sales and renewals

  • Enable the best experience for both NLI’s sales executives (what we call “Research & Solutions Consultants” (or RSCs)) as well as potential members during the pre-membership phase

  • Manage and update commercial support materials, such as welcome call templates, log-on instructions, demo materials, and usage reports.

  • Serve as the first and centralized point of contact for incoming member requests

  • Drive quick resolution of service issues for members

  • Coordinate with content team to enable regular Corporate Member portal updates and new communications to member base

  • Coordinate with web services team to ensure portal interface is easy to use and up to date with all new content

  • Build and oversee calendar of member events and recruitment of attendees

  • Strategize about how to better serve existing members as well as expand our future value proposition and partner on execution

  • Partner with research and development to generate client advisory forums

  • Leverage CRM and other technologies to improve communication and towards renewals

  • Lead and monitor behind-the-scenes operations, including but not limited to proper member logo use on marketing materials, track member usage metrics, and allocation of membership event passes

  • Partner with contracting, as needed


Key skills and attributes:

  • Experience with research-based, B2B services - minimum of 1 year corporate experience

  • Understanding of the competitive landscape

  • Experience with consultative solutions that engage C-level executives as well as leaders in talent management, learning, and HR

  • Project management skills  

  • Strong writing and speaking skills

  • Attention to detail

  • Eagerness to serve external and internal clients

  • Ability to partner with multiple internal functions, including but not limited to content, research, sales, and marketing

  • Proficiency with user interface and ability to address web-based user issues

  • Demonstrable intellectual curiosity for and effectiveness in synthesizing NLI’s research

  • Desire and ability to work in a fast-paced environment  


If the above describes you and who and where you want to be, we want to hear from you!

Please email your resume to careers@neuroleadership.com


PS- To make sure we hire the people best suited to our culture, we’ve designed intensive, task-based selection process so be prepared to work hard to earn this opportunity!

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Membership Services for Corporate Learning

NeuroLeadership Institute

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