28 days old

Learning & Development Coordinator

North Adams, Massachusetts 01247
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

About Us:

MountainOne is a mutual holding company headquartered in North Adams, Massachusetts. Banking, Insurance, and Investment products are offered at full service offices in the Berkshires (Pittsfield, North Adams, Williamstown) and on Boston's South Shore (Quincy, Rockland, Scituate). MountainOne is dedicated to the local communities we serve, with a mission of delivering solutions of real value that help individuals, businesses, and community institutions manage their financial lives with clarity and confidence.

  • MountainOne Bank, founded in 1848, provides a complete array of personal and business banking and electronic services.
  • MountainOne Insurance provides personal and business insurance, bonding services and group benefits solutions.
  • MountainOne Investments provides individual investment services and group financial benefit plans (financial professionals offering securities and advisory services through Commonwealth Financial Network®, Member FINRA/SIPC, a Registered Investment Advisor)

Position Description:

 MountainOne is currently growing our training and development programs and is looking for a dynamic Learning & Development partner to join our Human Resources team. The L&D Coordinator is a brand new position within the organization and will take a key role in facilitating quality company-wide training programs that are engaging, cost-effective, and compliant. The Learning and Development Coordinator will work closely with all business lines and will be critical in driving staff development.   The Learning & Development Coordinator helps to ensure that the training experience is consistent, effective, and a true reflection of MountainOne’s core commitments and customer service standards.

 In addition to having a focus on training and development, the Learning & Development Coordinator will be an active member of the Human Resources team and will be a key contributor in various HR and organizational initiatives. The L&D Coordinator will report directly to the SVP Senior HR Officer and will be an officer of the bank.

Primary Responsibilities:

  • Supporting the development of curriculum necessary to achieve the expectations of our brand and customer service standards in all lines of business;
  • Reinforcing MountainOne’s commitment to professional development by seeking meaningful and effective internal and external training opportunities for employees throughout the organization;
  • Working closely with the Sr. HR Officer to implement a comprehensive and consistent onboarding process;
  • Maintaining a centralized training calendar and library, seeking and developing effective training materials and resources;
  • Collaborating with the leadership team to develop quality training programs using both internal and external trainers and consultants;
  • Creating individual training records for all employees using LMS or equivalent technology; in collaboration with Sr. HR Officer, supporting managers and supervisors in creating individualized development plans;
  • Establishing hands on training programs for new and existing Community Banking employees; this will initially require frequent travel to branches and some regular travel on an on-going basis;
  • Working with the Senior HR Officer and branch administration to identify gaps in skills and product knowledge and making recommendations for training of new and existing employees- helping to ensure that customers in all branches and lines of business consistently have a positive experience and continue doing business with MountainOne;


  • Bachelor’s degree and minimum 5 years’ experience working in a training or L&D focused Human Resources role;
  • Minimum of 3 years’ experience utilizing Learning Management Systems strongly preferred;
  • Ability to speak effectively in small to large groups required; hands on training experience strongly preferred;
  • Retail banking experience strongly preferred;
  • Highly organized, detail oriented with the ability to multi-task and meet deadlines;
  • Ability to deal with and use discretion in highly confidential matters;
  • Ability to work independently and in a team environment
  • Ability to travel up to 50% of time outside a 25 mile radius of home office


Posted: 2019-08-23 Expires: 2019-09-22

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Learning & Development Coordinator

North Adams, Massachusetts 01247

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