3 days old

Labor & Employee Relations Manager

NCR Corporation
Atlanta, Georgia
  • Job Type
  • Job Status
    Full Time

Position Summary:

    • Execute the tactical components of NCR’s employee & labor relations strategy to help operational leaders foster a positive employee relations environment where employees prefer a direct relationship with managers;
    • Provide guidance to leaders regarding labor relations issues, effectively respond to union organizing activity, participate in all phases of union contract negotiations to include preparation, bargaining and contingency planning, and advise operational manager in maintaining an effective working relationship with unions while maintaining a high-performance culture in areas where our employees are represented in the United States and Canada;
    • Position responsible for developing and implementing strategic, targeted organizational effectiveness strategies to support NCR's vision and strategies that drive performance. These strategies will include high-level, complex enterprise-wide projects and initiatives such as: Leadership development strategy design, plans and execution;
    • Establish organization change management strategies and resources to support HR Business Partners in achieving functional goals, and Develop OD services and capability to support global talent management and learning strategies;
    • Advise and coach managers in building effective employee engagement practices, issue resolution, and proactive intervention in locations at risk of union activity;
    • Develop and delivery labor relations training for leaders and HR partners;
    • Utilize union organizing campaign materials and protocols to effectively respond to union organizing activity;
    • Assist in all phases of union contract negotiations to include preparation, bargaining, contingency planning;
    • Advise managers on issues related to union contract administration, contract interpretation and grievance/arbitration matters;
    • Maintain a centralized grievance management and tracking system.
    • Ongoing research and monitoring of general union trends, NLRB developments and rulings with potential impact to NCR and key information regarding union with which NCR has relationships;
    • Research and respond to sophisticated and complex labor relations and employment law issues in a time sensitive manner;
    • Strategies also include overseeing employee engagement strategy and initiatives and Developing HR Business Partner OD tools and capability to support functional performance needs;
    • Position required to act as change agent in the organization, sponsoring change initiatives in support of organizational evolution;
    • Participate in the development of competency models to be used throughout the organization for selection, assessment, training and development and succession planning;
    • Assist, support and monitor development activities of succession candidates toward goal of developing "ready-now" candidates for all key positions;
    • Develop high potential and successor candidates to meet future talent requirements;
    • Provide organizational design consulting support;
    • Assesses and monitors the effectiveness of all development and training initiatives against predefined metrics;
    • Ensures continued organizational effectiveness in talent acquisition through both acquisitions and organic growth
    • Handle escalated issues within HR Central that cannot be resolved by HR Representatives to employee and manager overall HR support.  This includes all matters under the support of HR that are not resolved in Tier I.



  • Bachelor's degree - a major in business, human resources, labor or related field
  • 6-8 years of related experience
  • Experience in positive employee relations / preventative labor relations efforts
  • Ability to influence business leaders and key stakeholders
  • Ability to build strong working relationships with remote based managers and corporate based partners
  • Ability to comfortably relate and communicate with front line employees, as well as managers at a variety of levels
  • Strong project management skills
  • Strong Microsoft Office applications, SharePoint, MS Teams and Internet research skills
  • Generalist HR knowledge; PHR, SPHR or SHRM-CP preferred  
  • Ability to travel up to 40-50% of the time or as needed
  • Innovative knowledge of the principles, methods and metrics of managing organizational change and organizational development strategies that aligns to key business goals
  • Experience in Employee Relations, including grievance, disciplinary, dismissal etc.  
  • Strong ability to lead and apply organizational and change theories
  • Excellent facilitation, public speaking, interpersonal, and communication skills required
  • Strong vendor relationships to develop a network of OD resources and tools
  • Knowledge in continuous improvement and Lean Six Sigma


  • Experience in union organizing campaigns
  • Experience with contract negotiations and administration of collective bargaining agreements
  • Master’s Degree preferred


Posted: 2019-08-14 Expires: 2019-09-13

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Labor & Employee Relations Manager

NCR Corporation
Atlanta, Georgia

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast