26 days old
2018-05-292018-06-28

Executive Director

University of California
Riverside, California 92518
  • Job Status
    Full Time

The UCPath Initiative is a groundbreaking program to implement a single payroll, benefits, HR and academic personnel solution for all University of California employees, centralize certain Human Resources/APO and payroll transaction process within the UCPath Shared Service Center, and standardize/streamline payroll, Human Resources and benefits processes across the University of California System.

The UCPath Center successfully opened in late 2015 in conjunction with the initial deployment of the HCM suite of applications for UC's Office of the President. Since that time, the UCPath Center has expanded its capabilities to support additional deployments, including the late 2017 implementations at UC Riverside, UC Merced, and the Associated Students of UCLA. The remaining locations, including eight campuses and five medical centers, will be implemented in three waves over the next 24 months.

The UCPath Center employs 280 full-time staff and is fully operational. Staffing levels are anticipated to increase to 440 to support upcoming implementations. Upon its completion, the UCPath Center will provide services to over 220,000 employees.

The Executive Director, UCPath will oversee all areas of the UCPath Center: customer service, processing, operations and support teams. As the leader of the UCPath Center, the Executive Director has ultimate accountability for the service center's operations, performance and service delivery. He/she is responsible for key management processes including, but not limited to: planning, budgeting, resource management, and talent management.

The ideal candidate will have 8-10 years' experience building and managing complex, multi-site call/customer service centers including relevant experience delivering service center based solutions in the HR, payroll and/or benefits space in a senior management capacity. He/she will have experience assessing systems, developing improvement plans and implementing necessary changes to current practices and processes necessary to scale the operation to manage increased volume.

The Executive Director, UCPath Center position reports into the UC Office of the President – Associate Vice President of Operational Services. The position is located at the UCPath Center in Riverside, California.

Initial screening of applicants will begin immediately, and continue until the position is filled. UCPath will be assisted in this effort by Joe Haberman and Courtney Disston of Heidrick & Struggles. Applications should be directed to: UCPathED@heidrick.com

For more information on UCPath, please see http://ucpathproject.ucop.edu.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. If you have questions, please email the Human Resources Department.





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Executive Director

University of California
Riverside, California 92518

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University of California
Riverside, California

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