21 days old

ER Specialist

National Vision
Duluth, Georgia 30019

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

National Vision, Inc. (NVI) is one of the largest optical retailers in the United States.  We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality. 

Right now we're looking for a Employee Relations Specialist to join our growing team. 

The Employee Relations Specialist serves as an objective consultant for management and associates.   This role will review personnel issues and determine how to effectively address them with consideration of Company policy, legal compliance, and positive associate relations.

What would you do? – The Specifics

  • Guides management on administering progressive discipline by reviewing and editing associate’s past discipline, giving recommendations and assigning training.
  • Conducts thorough investigations into a variety of allegations including falsification of company records, harassment, discrimination, theft, etc.
  • Guides management on appropriate interpretation of organizational policy and procedures in the areas of associate/management issues.
  • Supports positive associate relations and constructive employer-associate relationships.
  • Partners with Workers’ Compensation Coordinator to aid in the coordination of workers’ compensation cases involving employee relations’ issues. 
  • Collaborates with the Unemployment Coordinator in the gathering of information for unemployment claims when necessary.
  • Partners with the Disability Specialist and Leave of Absence Coordinator in the gathering of information to ensure ADA compliance and necessary workplace accommodations.
  • Works with the Employment Services Specialist to aid in the gathering of termination information when necessary.
  • Assists the Legal department in gathering information for the defense of EEO complaints and lawsuits.
  • Coordinates Loss Prevention investigations sometimes with the Company’s Financial Auditor when theft is uncovered.
  • Provides advice and recommendations while being a “direct relationship” advocate.
  • Thoroughly documents ER issues within NVI’s systems such as Ultipro (HRIS system) and HR Acuity (Case Management system).
  • Researches laws, programs, policies, etc. for HR-Ops group and recommends changes, implementations and courses of action, etc.
  • Provides upper-level management with status updates on prominent cases and performance feedback on those interacted with during the course of business.
  • Creates and revises training communications for management on various HR topics such as performance management, progressive discipline, handling harassment, and other topics that will aid in consistency, compliance, and risk-reduction.
  • Successfully completes training programs on topics of interest to ER management including current HR trends, relevant computer software, customer service, etc.
  • Participates in department activities such as daily ER reviews, monthly department meetings, and cross-training.


  • Bachelor’s degree in Human Resources or related field; or equivalent work experience.
  • 5+ years of Human Resources experience.
  • 3+ years of Employee Relations experience.
  • Experience with applying a wide variety of HR law.
  • Microsoft Office: Word, Excel, PowerPoint
  • Knowledge of Case Management software, HR Equity preferred.
  • PHR/SPHR preferred.
  • Experience with HRIS systems preferred.
  • Ability to analyze facts, exercise sound judgment, and make decisions in a manner consistent with the essential job functions.
  • Excellent verbal and written communication skills; ability to prepare written reports, correspondences, and presentation to leadership.
  • Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion.

What are the benefits?
National Vision offers a competitive benefits package including Health and Dental Insurance, 401k with company match, Flex Spending Account, Short Term and Long Term Disability Insurance, Life Insurance, Paid Personal Time Off, and much more. Please see our website www.nationalvision.com to learn more


Posted: 2019-08-28 Expires: 2019-09-27

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ER Specialist

National Vision
Duluth, Georgia 30019

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