28 days old

Employee Relations Specialist

Fannie Mae
Washington, District of Columbia 20016
  • Job Type
  • Job Status
    Full Time

Are you interested in helping solve today's most critical housing challenges? In simplest terms, Fannie Mae serves the people who house America. We work at the heart of housing by providing reliable, affordable mortgage financing in all
markets at all times, buying loans that banks and other lenders originate, so they can fund new loans. This gives more people the opportunity to buy, refinance, or rent homes and apartments. Creating these opportunities is what drives the  people who work at Fannie Mae.

Advise and provide support to business unit clients and Human Resources (HR) partners on a variety of complex employee relations matters, including, but not limited to, performance management issues, displacements, disciplinary
actions, and policy interpretation. Collaborates within HR to define employee policies, practices, processes and procedures that promote a safe, transparent and productive work environment.


  • Lead detailed, factual employee relations reviews (e.g. performance management, inappropriate conduct, attendance, etc.), summarize findings in a written report and present report findings.
  • Research Company policies, procedures, guidance, etc., to understand and assess the applicability of such to issues that arise in employee/Company interactions.
  • Collaborate and consult closely with the aligned HR Business Partners, Employment Attorneys, representatives of Compliance & Ethics, etc., to review/resolve issues across all business units of the Company.
  • Partner with business leaders and HR teams to create and sustain positive employee relations programs and best practices.
  • Provide consistent guidance and interpretation for performance management, displacements, disciplinary actions, and other matters.
  • Identify trends by monitoring reviews, disciplinary action reports, or other data sources to develop a basis for the prevention or reduction of issues.
  • Proactively use trend data and other resources to prevent or reduce employee relations issues, address gaps or areas requiring attention through the implementation of additional controls, education, policies, practices and/or processes.
  • Develop and facilitate training to business unit clients, Human Resources , and other stakeholders related to employee relations and HR compliance issues.
  • Monitor case loads and metrics to ensure expected fulfillment of service level agreements (SLAs).
  • Represent, testify, and/or otherwise support the Company in various matters, including investigations, government benefit hearings (e.g. unemployment), trials, arbitrations, and mediations.



  • Bachelor's Degree or equivalent required


  • HR Generalist Certification preferred


  • 6+ years of related experience


  • At least six years of HR-related experience
  • Strong HR training and experience, particularly in situations involving interpersonal conflict
  • Strong knowledge of and practical experience with employee relations issues (including understanding of employment law and policy interpretation).
  • Demonstrate excellent organizational skills and attention to detail
  • Excellent verbal and written communications skills; ability to appropriately tailor messaging depending on audience.
  • Experience in investigation training and responding to employee complaints.
  • Demonstrate proven experience with dispute resolution and negotiation skills
  • Experience with Lean management/Agile exposure – preferred
  • Proven track record of working independently to achieve key results, while keeping management and colleagues abreast of critical issues
  • Strong interpersonal skills and able to effectively communicate with all levels of management
  • Familiarity with employee relations case management tools preferred


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Employee Relations Specialist

Fannie Mae
Washington, District of Columbia 20016

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