14 days old
2018-08-032018-09-02

Employee Relations Manager

Partners In Recovery, LLC
Phoenix, Arizona 85004
  • Job Type
    Employee
  • Job Status
    Full Time
  • Shift
    1st Shift

The HR Employee Relations Manager provides a wide variety of both complex and routine administrative services. Investigates and resolves employee relations concerns impacting the work environment.  Role provides multiple facility managers and Human Resources staff with counsel and support in employee relations investigations to include compliance with equal employment opportunity, affirmative action, training and development, and compliance with State and Federal human resources standards.  Responsible for the administration of all employee relations activities at Marc and PIR.  Provides communication, guidance and assistance as needed to all employees.  The Employee Relations Manager must possess the ability to function efficiently in group settings and collaborating with various levels of leadership and disciplines. Assists the Chief Human Resources Officer with various projects and company initiatives.

 

ESSENTIAL JOB DUTIES AND   RESPONSIBLITIES

1)     Confidentially perform complex employee relations investigations, including development of strategic approach, performing   effective fact gathering, and drafting strong summary documentation.

  1. Advise and counsel managers and employees on a variety of employee relations issues such as disciplinary actions, EEO, Affirmative Action, ADA, etc., and related issues.
  2. Implement the performance improvement process by   diagnosing employee competency gaps and engaging with managers on developing   strong documentation, having successful employee conversations.
  3. Assesses situations and environments affecting employee relations, and provides managers with advice and recommended courses of action based on operating guidelines, policies and applicable federal and state laws.
  4. Conduct timely, objective and thorough internal investigations involving coordination and collaboration with other internal   stakeholders and prepare all required documentation.
  5. Keeps involved parties informed about status as necessary.
  6. Role requires recording and trending of data to aid in formulating conclusions.

2)     Assist in the development, implementation, interpretation and administration of employee relations policies and procedures to ensure compliance with employment law.

  1. Ensure that all employee matters are handled with a consistent and disciplined approach that is aligned with company vision and values.
  2. Administers the equal employment opportunity and affirmative action programs.

3)     Provides leadership for department in the absence of, or at the request of the HR leader.

  1. Identifies and utilizes appropriate experts/resources when needed.

4)      Conducts exit interviews, summarizes findings, and discusses trends and concerns with   senior management.

  1. Reviews and analyzes facility employee and   operational statistics on HR compliance related concerns, complaint investigations, external charges, comply line trends, turnover, and employee   engagement to identify trends, activities, and potential issues within each department.

5)     Request and monitor monthly OIG Sanctions Check of   federal and state databases to ensure employees are compliant with federally-funded healthcare programs.

  1. Immediate report of positive match to CHRO.
  2. Assists in gathering facts and documentation in preparation for reporting to appropriate entities.

6)     Request and monitor quarterly Motor Vehicle Records (MVR) Checks to ensure employee compliance with PIR Selection & Guidelines for Company Driving and Acknowledgement policy.

  1. Immediate report unfavorable results to leadership/management, while maintaining employee confidentiality.
  2. Immediately relieve employee of driving responsibilities.  Prepare recommendation to transfer staff or release from employment.

7)     Participates in quality assurance activities and maintains an attitude and philosophy consistent with the company's standards.

  1. Collaborate with respective HR Partners and managers in supporting the process and administration of organizational changes.
  2. Develops training for leaders, Human Resources staff and employees to ensure consistency and compliance within regulatory requirements and related policies and procedures.  Partners with other system functions for consistent delivery of training.
  3. Serves as a workforce culture champion, promoting a positive work environment and employee experience through activities such as employee recognition, education, coaching, career development and guidance.

8)     Respond to and resolve all types of discrimination charges and complaints.  Assists legal   counsel with lawsuit discovery and litigation preparation.

9)     Stays abreast of activities in other areas of Human   Resources.  Positively and reliably represents Human Resources. Appropriately   conveys concerns and issues to supervisor.

10)  Record and track ER data in the company HRIS system and/or company tracking mechanism in a thorough and timely manner including but not limited to: intake and investigative notes, supporting documents and   final reports.   Inputs all complaints and investigation resolution into assigned spreadsheet.

11)  As needed, may play a role in other HR related projects.

12)  Work effectively in a team environment and maintain a positive and cooperative rapport with staff, management, and clients.

  1. Collaborates with the CHRO to establish workflow and procedures involving benefits,    workforce planning and implementation.
  2. Contributes to  team effort by accomplishing related results as needed.
  3. Develops a wide variety of written materials (e.g. forms, procedures, brochures, pamphlets, etc.) for the purpose of documenting activities, providing written reference,  and/or conveying information.
  4. Participates in meetings that involve a range of human resource issues (e.g. personnel actions, regulatory requirements, actions involving   outside agencies, inter-department needs, etc.) for the purpose of developing   recommendations and/or supporting other staff.
  5. Presents information on a variety of human resource topics (e.g. new employee orientations, employment requirements, employee relations, benefits offered, etc.) for the purpose of conveying information and/or making   recommendations regarding company services.
  6. Develop and maintain a rapport with management that fosters the free exchange of   information and problem solving.

13)  Maintains employee/client confidentiality and adherence to HIPAA requirements at all times.

14)  Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

  1. Researches information required to manage assignments (e.g. relevant   policies; current practices, etc.) for the purpose of developing new programs/services, ensuring compliance with legislative requirements, securing general information for planning and/or responding to requests.

 

Supervisory Responsibility

May supervise HR Generalist, Benefits Coordinator and/or other HR staff.  Provides informal mentoring and development of other HR staff.

MINIMUM QUALIFICATIONS

Required Education and Experience

  1. Bachelor's degree, preferably in human resource management or related field or equivalent combination of education, training and experience, and,
  2. Three to five years of experience in a position with HR Generalist experience. 

Preferred Education and Experience

  1. Past experience in health care environment highly desirable.
  2. Five to seven years of experience in a position with   supervisory duties conflict resolution, employee relations, and general human resources management responsibility and supervisory duties.

Additional Eligibility Qualifications

  1. Has or is able to obtain a Human Resources Professional Certification or SHRM-CP, SHRM-SCP within 12 months of hire.
  2. Ability to work in a fast-paced team environment.
  3. Needs basic familiarity with principles of   compensation, recruiting, and organizational development.
  4. A valid AZ State Driver’s License. State minimum   insurance coverage and ability to meet and maintain the company’s acceptable driving requirements. Employment is contingent upon successfully passing   employee reference checks, criminal background check, drug screening, confirmation of qualifications and a three year motor vehicle history check. 
  5. Must possess or able to obtain a valid Level 1 Fingerprint Clearance at time of hire.

 

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

      
  • Must have the ability and capacity to expand responsibilities into all areas of human       resources functions.  
  • Requires high level of integrity and detail oriented.  
  • Thorough knowledge of principles, practices and methods of administrative/ human resources operations.    
  • Requires use of discretion and judgment in both internal and external contacts, with      ability to deal effectively with staff.   
  • Must possess mature judgment and skill in dealing with employees and public while       maintaining the highest degree of confidentiality with information obtained in the performance of duties.   
  • Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.   
  • Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things. Able to work with people, maintain a pleasant disposition, with good presentation both in person and on the phone.   
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Communicate in a timely manner human resource services and programs to our customers.   
  • Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.  
  • Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Must be organized with the ability to work independently with minimum supervision to ensure compliance with all company standards.   
  • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality. This position requires a high level of accuracy and detail.  
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.   
  • Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.   
  • Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.   
  • Capacity to engage in multiple activities without losing track of needed results.   
  • Knowledge of applicable state, and federal regulations. 
  • Good working knowledge of the current landscape of workforce development.  
  • Takes initiative, accepts new responsibilities and see tasks to completion.

 

Computer   Skills: Proficiency in typing, using computer software, i.e., HRIS systems, Word, Excel, and PowerPoint and   Internet is essential. Must be proficient in word processing, complex  spreadsheets, Word, Excel, and Power Point as well as possess the ability to  learn new software systems. 

Other:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5   p.m. primarily in an office setting.  Staff must be available to work long hours, evening and weekends in support of workforce initiatives. 

Local travel is expected for this position.

 

 

WORKING ENVIRONMENT (This position may include the following situations)

Typing     Sitting      Standing       Lifting       10lbs.     Other: Driving, prolonged sitting, standing, frequent bending, stooping, or   stretching.  Lifting will be required.   Frequent and prolonged typing and frequent and prolonged operation of   computer, keyboard, and telephones required.    Also requires use of fax machines, copiers, security systems, and   other office equipment.  Work is performed   in the community as well as an office setting.  Exposed to outside weather conditions.

Requirements

MINIMUM QUALIFICATIONS

Required Education and Experience

  1. Bachelor's degree, preferably in human resource management or related field or equivalent combination of education, training and experience, and,
  2. Three to five years of experience in a position with HR Generalist experience. 

Preferred Education and Experience

  1. Past experience in health care environment highly desirable.
  2. Five to seven years of experience in a position with   supervisory duties conflict resolution, employee relations, and general human resources management responsibility and supervisory duties.

Additional Eligibility Qualifications

  1. Has or is able to obtain a Human Resources Professional Certification or SHRM-CP, SHRM-SCP within 12 months of hire.
  2. Ability to work in a fast-paced team environment.
  3. Needs basic familiarity with principles of   compensation, recruiting, and organizational development.
  4. A valid AZ State Driver’s License. State minimum   insurance coverage and ability to meet and maintain the company’s acceptable driving requirements. Employment is contingent upon successfully passing   employee reference checks, criminal background check, drug screening, confirmation of qualifications and a three year motor vehicle history check. 
  5. Must possess or able to obtain a valid Level 1 Fingerprint Clearance at time of hire.

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Employee Relations Manager

Partners In Recovery, LLC
Phoenix, Arizona 85004

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