21 days old

Employee Relations Manager

Bay Alarm Company
Concord, California 94520
  • Job Type
  • Job Status
    Full Time

 Summary of Primary Job Responsibilities:

The primary responsibility of the Employee Relations Manager is to provide advice and consultation to managers, supervisors and employees in the area of employment matters. Reporting to the Vice President of Human Resources, the Employee Relations Manager plans and performs a wide variety of duties requiring an extensive knowledge of the field of human resources and effective employee relations practices as well as other HR generalist duties.

Job Duties:

  • Provide guidance and interpretation to managers, supervisors, and employees regarding laws, regulations, policies, procedures and practices.
  • Ensure fair and consistent treatment with a positive resolution in a timely manner.
  • Handle employee situations with a focus on conflict resolution and confidentiality.
  • Analyze employee relations trends, provide periodic detailed reports, and propose methods for improvement.
  • Manage the investigative process for internal complaints of discrimination, harassment, retaliation, and other high-risk employment issues.
  • Prepare documentation and give directions on disciplinary actions.
  • Coordinate, attend and/or conduct employee seperations.
  • Handle retention activity such as conducting stay interviews and conduct exit interviews with employees leaving the company.
  • Ensure services are in compliance with professional standards, state and federal regulatory requirements and laws.
  • Monitor and audit company policies and protocols to determine their impact on company employees.
  • Review, edit and approve performance reviews giving guidance to managers to ensure consistency between salary increases given and employee’s performance.
  • Train, coach and support managers with performance improvement plans.
  • Deliver applicable trainings for performance management, employment law, sexual harassment
  • Provide new supervisory training to new managers, individually or in a group.
  • Partner with Claims Coordinator to provide guidance on various leave of absence issues.
  • Travel to all field locations to provide HR support to branch offices.
  • Conduct audits and maintain compliance of employment records.
  • Review unemployment claims, prepare for and attend unemployment hearings as necessary.
  • Manage special projects as assigned.



  • Bachelor's degree; or the equivalent combination of education, training, certification and experience required
  • Minimum of five years employee relations management experience required
  • SPHR or PHR Certification or equivalent preferred
  • In depth understanding of local, city, state (CA, AZ, WA) and federal labor laws and regulations
  • Strong knowledge of Microsoft Word, Excel, PowerPoint and Outlook
  • Excellent written and verbal communication skills
  • Excellent listening and mediation skills
  • Strong organizational, problem-solving, and analytical skills
  • Ability to balance business needs while maintaining fairness and equity
  • Ability to handle volatile situations with ease and professionalism
  • Ability to work well under pressure and in high stress situations
  • Ability to maintain the highest degree of confidentiality
  • Available for local and overnight travel


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Employee Relations Manager

Bay Alarm Company
Concord, California 94520

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Bay Alarm Company
Concord, California

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