19 days old

EAP Program Manager

King County
Seattle, Washington 98104

The Employee Health & Safety (EHS) Division within the Department of Human Resources (DHR) is seeking an experienced, dynamic, and motivated professional to serve as the Employee Assistance Program (EAP) Program Manager. Reporting to the EHS Division Director, this role will provide day-to-day supervision of two EAP Counselors and will be responsible for managing and administering all aspects of the County's internal EAP Program and coordination of services provided through the external Making Life Easier (MLE) program vendor.

The EAP Program Manager will provide direct services and support to the County's diverse workforce regarding delicate and complicated personnel issues. The responsibilities include working in partnership with countywide human resource professionals, managers, and staff in providing high level EAP services that effectively balances promoting employee interests along with King County Departmental operational needs.

The ideal candidate will operate with a high degree of emotional intelligence, embracing different styles, valuing diversity, and demonstrating a commitment the County's Equity and Social Justice (ESJ) strategic plan to reinforce ESJ principles into practices, attitudes, and actions that produce equitable access, opportunities, treatment, impacts, and outcomes for all.

Forms and Materials Required
An online employment application, completed at www.kingcounty.gov/jobs, with employment history going back at least ten years if you have ten years of employment (or more to include all relevant experience), and a cover letter (no more than 2 pages) summarizing how you meet the experience, qualifications, knowledge and skills for the job.



  • Serve as the subject matter expert and spokesperson on EAP services; provide advanced consultation, guidance, and triage services to internal stakeholders and agency management to help resolve broad, complex, and politically sensitive employee matters.
  • Determine and establish EAP strategy for delivery and deployment of EAP and MLE vendor services to the County's diverse workforce with stakeholder input and cross collaboration with other DHR divisions.
  • Provide day-to-day supervision, program direction, and technical support for two EAP Counselors; ensure that the delivery of EAP services across the County are consistent and in compliance with state, federal, and national standards; and perform case management, counseling, coaching, and referral to appropriate resources for work performance matters.
  • Lead and develop EAP staff to support continuous learning and development of skills; create staffing plans for appropriate coverage for the EAP program; manage performance related matters; and ensure the emotional and restorative work for self and staff related to impacts of secondary trauma.
  • Perform countywide trainings, facilitated discussions, and mediations for workplace conflict resolution.
  • Manage the external MLE program contract including the performance guarantees and vendor selection process; troubleshooting and resolving programmatic and service delivery issues and complaints affecting employees and eligible dependents.
  • Determine EAP performance standards and measures including ongoing examination of EAP best practices to include continual review of the program for effectiveness, outcomes, and efficiencies; prepare written and statistical reports regarding EAP utilization; and ensure case documentation is maintained accurately, timely, and comprehensively in compliance with state and federal privacy and confidentiality laws.
  • Ensure EAP counseling services are delivered through an ESJ lens; provide coaching and problem solving to increase emotional resiliency in EAP staff.
  • Along with EAP Counselors, provide and oversee Critical Incident Stress Management (CISM) services for employees following small and large-scale traumatic events, and periodic clinical consultation to the Transit Divisions' CISM Team; provide consultation services related to domestic and workplace violence.
  • Provide expert advice, guidance and assistance related to employee fitness for duty and return-to-work mental health and substance abuse evaluations.




  • Experience working with people from diverse background including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans.
  • Experience and skill in applying ESJ principles to workplace conflict to enhance employee performance.
  • Knowledge and skills in the application of principles and practices related to internally focused EAP services for employees and management.
  • Knowledge and skills in providing supervision and management to individual employees.
  • Knowledge and skills in applying EAP services in a public sector, political, and highly unionized work environment.
  • Knowledge of human resource practices and their intersection with EAP practices.
  • Advanced skills in communicating verbally and in writing that includes the ability to communicate and work effectively with all levels of management and employees across organizational lines.
  • Advanced skills in problem-solving, conflict resolution and decision making relevant to EAP matters.
  • Skills in making effective developing, designing and delivering formal EAP presentations and trainings to diverse audiences with different opinions and considerations.
  • Ability to multitask and produce quality products and services while under the pressure of critical timelines.
  • Demonstrated knowledge and skill in resiliency, adaptability, and self-awareness required to work in a fast-paced environment with competing interests.
  • Ability to maintain the privacy and security of sensitive and confidential information.
  • Proficiency in the use of computer software, including case management software, Microsoft Internet Explorer, Outlook, Word, Access and PowerPoint, with a high degree of accuracy. 


  • Master's degree in Behavioral Health related field (MA, MS, MSW)
  • Active licensure as a Licensed Social Worker (LICSW), Licensed Mental Health Counselor (LMHC), or Licensed Marriage and Family Therapist (LMFT).
  • Five years of EAP Service Delivery and/or comprehensive counseling experience and supervisory experience.
  • Federal Department of Transportation Substance Abuse Professional (SAP) qualification, or the ability to obtain qualification within six months of employment with King County.
  • A valid driver's license or the alternate ability to travel around the County in a timely manner to locations that may not be accessible by public transportation is required.


  • Experience providing EAP services to unionized employees and/or to public sector employees.
  • Certification as a Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), Society of Human Resource Management Certified Professional (SHRM- CP), Society of Human Resource Management Senior Certified Professional (SHRM- SCP)


Posted: 2019-11-26 Expires: 2019-12-26

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EAP Program Manager

King County
Seattle, Washington 98104

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