24 days old

Director, People Operations

Company Confidential
Arlington, Virginia 22209
  • Job Type
  • Job Status
    Full Time

The ideal candidate will make a significant impact by taking a consultative approach to efficiently building, delivering and managing tactical and strategic HR programs and services for the leading SaaS-based company in the civic technology space. This person must thrive in a fast-paced, high engagement environment and possess an extraordinary desire to innovate even the most basic transactional aspects of HR. This person will also play a key role in building out HR Infrastructure to include policies and procedures, employee and manager toolkits and the HRIS infrastructure. This role will be on the front line working closely with employees, managers and other team members to provide hands-on HR services that include benefits administration, compensation, training, policy development & interpretation, legal compliance, employee relations, on-boarding, off-boarding, conflict management and more. This person must be comfortable and experienced working with a dynamic and passionate team, providing top-notch HR services and bring an analytical approach to problem solving.


You will work with over-achieving colleagues who are passionate about civic engagement, respectful of diverse opinions and backgrounds, and truly dedicated to building an organization that celebrates the power of everyday people in influencing the world around us.  We strive to provide a work environment where voices are heard, collaboration is second nature, and victories are celebrated. We cultivate and nurture a collaborative environment and a strong culture. And, we take care of our employees by offering competitive salaries and benefits, time off including paid time for public service, and professional growth and development opportunities.



  • Build, cultivate and scale a people operations function and high performing culture that represents the company brand 
  • Significant hands-on transaction processing (new hires, exits, compensation changes, employee relations questions, benefits).
  • Support managers with ER issues and in delivering impactful, constructive feedback while minimizing company risk
  • Build and manage relationships with vendors and partners such as benefits, technology (HRIS), professional and leadership development to ensure management of key programs such as company benefits; 401k plan administration, medical benefits renewal and open enrollment, onboarding, automation, etc.
  • Provide stellar service to employees with benefit questions including, time off requests, policies, benefits, forms, records and practices; provide timely resolution of all employee issues
  • Conduct exit interviews and provide consistent feedback to upper management
  • Assist in developing and ensuring compliance with company policies / procedures and employment compliance
  • Partner with Executive Team on priority projects and other day-to-day administrative functions

Skills & Requirements

  • At least 7 years of experience in a Human Resources Manager or Generalist role
  • Experience scaling an HR department as a strategic partner to a fast growing business
  • PHR, SPHR or SHRM-CP, SHRM-SCP strongly preferred
  • BS or BA in Human Resources or Business Administration preferred
  • Prior experience with HR and recruiting in the tech industry or SaaS-based environment
  • Proficiency with Microsoft Office Suites (Outlook, Word, Excel, Power Point)
  • Excellent written and verbal communication skills
  • Ability to analyze data and trends to drive improvement in people operations
  • Strong attention to detail
  • Ability to prioritize and multitask
  • Ability to keep and maintain confidentiality
  • A good sense of humor, flexibility and an ability to continuously innovate in a dynamic environment  


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Director, People Operations

Company Confidential
Arlington, Virginia 22209

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Director, People Operations

Company Confidential
Arlington, Virginia

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