16 days old

Director of Human Resources

The Olympic Club
San Francisco, California 94102
  • Job Type
  • Shift
    1st Shift, Overtime

The Director of Human Resources (DHR) oversees all human resources strategy and operations for 520+ employees at two campuses. The HR team consists of four HR professionals: Director of Human Resources, Senior HR Manager, HR Manager and HR Assistant.


Human Resources contributes to and supports the Club’s mission, vision, values, strategic goals and objectives. HR is responsible for maintaining all employment related records and formulating and implementing policies and procedures which are in line with the Club’s vision and mission.


HR develops, implements and evaluates sourcing, recruitment, hiring, orientation and retention. In conjunction with department managers, HR interviews candidates and makes offers of employment, assesses background investigations (including LiveScans) and pre-employment drug screening results and ensures the employment process complies with legal requirements. HR determines FLSA status or appropriate union affiliation for each position. 


One of the essential roles of Human Resources is to ensure employees are properly trained for their current roles and developed for future roles at the Club. HR coordinates training classes for employees on legally mandated topics, Club standards, job specific skills, etc.  Managers are offered training on The Club’s anti-harassment and discrimination policy, interviewing skills, worker’s compensation, leaves of absence, changes in employment laws, wage and hour issues, understanding union contracts, effective utilization of the progressive discipline process, etc. The Club has also offered professional development classes designed to enhance management skills in leadership, communication, managing conflict, emotional intelligence, leading through change, critical thinking, developing others, etc.


HR administers all benefits for non-union staff including: medical, dental, vision, life insurance, accidental death and dismemberment, employee assistance program and 401K. In conjunction with our broker, HR and Finance reviews coverage options annually for competitiveness of benefits packages and financial impact to the Club.


Human Resources determines the eligibility and appropriate designations for employee leaves of absence, including FMLA, CFRA, PDL, SFPPLO, PFL and other legally protected leaves.


Human Resources oversees employee injuries. HR works closely with Club managers to ensure operations comply with CalOsha requirements, actively monitoring worker’s compensation claims, assessing return-to-work options for injured employees, conducting employee safety training, hosting employee health & safety fairs, co- chairing the Employee Risk Management Committees in both clubhouses, etc. 


The Olympic Club has three collective bargaining agreements. UNITE HERE! Local 2 includes housekeeping, front desk, and food and beverage employees in both clubhouses.  United Service Workers West-Service Employees International Union serves the Golf Maintenance employees including mechanics and greenkeepers.  The Clubhouse engineering staff are members of the International Union of Operating Engineers Local 39.  Contract expirations are as follows:


IUOE Local 39 - July 15, 2018

UNITE HERE! Local 2 – July 31, 2022

USWW-SEIU – March 31, 2018


HR focuses on establishing positive working relationships with each union and advising managers on CBA provisions, operational issues and grievance procedures of each contract.


HR establishes operational policies for all employees, determines the progressive discipline process, takes the appropriate steps to protect the Club’s legal liability in employment-based decisions and guides managers with employee issues, grievances, concerns, etc.


HR coordinates employee events such as ice cream socials, holiday turkey giveaways, sporting events, employee golf tournaments, off site gatherings/meet-ups and the communication boards/digital signage in the employee cafeterias.


The DHR is a liaison to the Insurance and Risk Management Committee which monitors all insurance and non-union employee benefits and the Investment Committee which monitors the non-union 401k plan.




The DHR manages Human Resources policies, procedures and programs such as recruiting/employment, compensation, benefits, worker's compensation, labor and employee relations, employee recognition programs and training/development for Club employees. This role also supports the Club’s initiatives and promotes a positive employee culture and maintains confidentiality to the extent possible in all Human Resources-related matters.






  • Plan and assign work of the Human Resources staff. Advise all staff of formal policies and procedures.

  • Ensure compliance with Federal, State and Local employment laws, government agencies, and company policies and procedures. Interpret and communicate all laws, regulations, Club policies and procedures to staff. Review and make recommendations as appropriate to the General Manager and/or the Board of Directors to improve HR policies, procedures, and programs.

  • Manage labor relations and represent the Club in grievances, mediations, arbitrations and contract negotiation. Ensure all departments are knowledgeable of and in compliance with the terms of all collective bargaining agreements.

  • Source, recruit, identify, interview and hire for Club positions. Coordinate all pre-employment testing; background checks, LiveScans, pre-employment drug testing and process applicable new hire paperwork, etc. Oversee the maintenance of accurate and up-to-date personnel files on all employees. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process. Work with department heads to anticipate and plan for upcoming staffing needs and related budgets.

  • Ensure compliance with federal, state and local laws pertaining to designating leaves of absence, ADA and ADAAA.

  • Recommend, initiate and/or assist with salary, disciplinary, or other staffing/human resources-related actions in accordance with Club rules and policies. Notify General Manager of potentially serious/liability issues.

  • Coordinate, support and administer all other Club initiatives such as performance management process, benefits enrollment and communication, wage and hour surveys, training requirements, etc.

  • Support and administer an effective employee relations program. Research and investigate all workplace issues, identify potential liability concerns to the Club, and facilitate resolution. Respond to all union grievances, DFEH/EEOC claims and potential employment liability issues.

  • Conduct formalized new employee onboarding to familiarize employees with club standards, policies, procedures, Club operations, key staff, etc. Facilitate regulatory, skills based and service training in four languages. Ensure managers and supervisors are trained on Club policies and procedures, CBA language, progressive discipline, performance management, leaves of absence, etc. Offer leadership development in the areas of Emotional Intelligence, Conflict Resolution, Team Development, Communication, Motivating Staff, etc. to enhance leadership skills in managers and key staff.

  • Ensure employee injuries are reported timely and worker’s compensation claims are closely monitored. Ensure the safety committee at each campus is active and focused, safety programs are implemented, remedial measures are addressed for safety hazards and incidents and employees are motivated to follow all safety requirements and recommendations.

  • Submit required documentation in response to EDD claims (UI, PFL, SDI). Club Representative in unemployment hearings as appropriate.

  • Control expenses within the HR department. Participate in the preparation of the annual operating budget which supports the overall objectives of the Club.

  • Conduct, document and analyze data from exit interviews, turnover statistics, absenteeism reports, etc. to identify trends, training needs, supervisory issues, etc., to improve employee satisfaction and retention. Address concerns in conjunction with General Manager.

  • Create programs and events to foster a positive team environment for all employees (e.g. sports games, ice cream socials, all employee meetings, safety and wellness fairs, etc.). Support and administer employee satisfaction surveys in conjunction with General Manager. Assist the General Manager and other department managers with developing action plans based on feedback. Facilitate feedback sessions.



Bachelor's degree or foreign equivalency in Human Resources, Organizational Psychology or similar major required.

PHR, SPHR or equivalent certification required.

Master’s Degree in Organizational Psychology, Human Resources or J.D. preferred

Multi-facility HR experience required.

10 years exempt level HRD, CHRO, HRBP or VPHR experience required.

Previous exempt level HR experience in a union environment required.

Knowledge of and experience working with California laws and regulations required.

Knowledge of and experience working with San Francisco laws and regulations preferred.


Fluent English communication skills (oral and written) required.

Strong business writing skills required.

Communication skills in additional languages helpful.


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Director of Human Resources

The Olympic Club
San Francisco, California 94102

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The Olympic Club
San Francisco, California

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