The Director of Human Resources is responsible for providing direction and leadership to the global HR organization from a corporate level regarding its policies and procedures; employee and labor relations; talent acquisition; employee orientation, education, and training; management development, wage and salary administration; federal and regulatory compliance; workers compensation administration; benefits administration; and organization development.

Primary Responsibilities: 

• Responsible for the administration and coordination of the HR organization at multiple locations across several countries

• Fosters a positive working environment throughout the Company and ensures that its culture is promoted and properly embedded at all sites

• Creates an HR organization that supports the Company’s vision

• Identifies and implements tools on a global and country-specific level that streamlines HR functions and provides excellent reporting for ease of operational management

• Creation and implementation of appropriate HR policies, procedures and work instructions

• Creates and implements a vision for the HR department at DATAMARK and structures the department in an efficient manner so as to carry out that vision

• Responsible for the mentoring and leadership of all HR personnel at all Company sites

• Keeps informed about all HR-related legal and regulatory issues that are pertinent to the Company and ensures its compliance

Minimum Qualifications: 

• Bachelor’s degree in HR Management or Business Administration; Master’s degree preferred

• At least 7 years of demonstrated progressive responsibility in HR with at least 5 years in a supervisory role; 10 or more years preferred

• Demonstrated experience in designing, developing and implementing new HR programs to meet Company needs

• SHRM and/or HRCI certification

• Ability to travel as required

• Bilingual in English and Spanish preferred

• Previous HR experience in a BPO or Call Center environment highly preferred

• Previous experience leading HR departments at multiple sites in various countries highly preferred 

Required Skills: 

• Extensive working knowledge of the various HR Department roles and how they should be structured

• Ability to identify and implement the latest and most effective practices for the administration of a Global HR organization

• Well-versed in U.S. employment laws to ensure compliance across multiple locations

• Highly effective interpersonal skills

• Excellent written and oral communication skills

• Strong analytical and decision-making skills

• Solid business acumen

• Ability to build executive relationships

• Collaborative and team-focused

• Ability to remain flexible to an ever changing and growing organization