23 days old

Director of HR

InterContinental Hotels Group
san francisco, California 94103

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.  With over 370,000 colleagues in nearly 100 countries, there's countless opportunities at your fingertips.  

As the HR Director at our InterContinental Hotel in San Francisco, you’ll drive HR and initiatives such as hiring, benefits, employee relations and training programs, to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You'll also coach the General Manager and leadership team on all people-related issues. 

This is the top HR role in a large, luxury, resort, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team.

  • Create programs to foster a positive work environment for all. Support and administer an annual team member satisfaction survey
  • Educate and train managers on HR disciplines to foster productivity, and enhance performance 
  • Welcome and conduct new team member orientation  
  • Oversee maintenance of accurate and up-to-date personnel files and records for all employees
  • Ensure hiring standards and applicable laws and regulations are followed
  • Build great relations with outside contacts
  • Help create and work within the HR budget.  
  • Monitor staffing and labor standards to manage costs
  • Mitigate financial risks associated with employee relations issues 
  • Identify and analyze local compensation and benefits practices to ensure financial competitiveness
  • Develop creative ways to inspire and motivate team members to provide guests with a memorable experience
  • Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
  • Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience
  • Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community 
  • Ensure compliance with relevant employment laws and hotel or company policies and procedures
  • Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programs
  • Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
  • In a union environment, may manage labor relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation 


  • Bachelor’s degree / higher education qualification / equivalent
  • At least 4 years’ of hotel related HR experience including unions, recruitment, performance management, employee relations, coaching/training, state employment laws, etc.  
  • Preferred experience includes leadership of others, bilingual in Spanish, luxury hotel experience
  • Ability to maintain confidentiality to the extent possible in all HR related matters 
We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer.  Minorities/Females/Disabled/Veterans

Posted: 2019-10-28 Expires: 2019-11-27

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Director of HR

InterContinental Hotels Group
san francisco, California 94103

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