22 days old

Contract RASC Benefits Analyst 3

University of California Office of the President
Oakland, CA
  • Job Code

Contract RASC Benefits Analyst 3

University of California Office of the President

Requisition Number: 20170570

Appointment Type: Staff - Contract

Personnel Program: PSS-Uncovered

Work Hours: Monday-Friday, 8:00am-5:00pm

Percentage of Time: 100

Organizational Area: Human Resources - Retirement Administration

Location: Oakland, CA

Posting Salary: Salary Commensurate with Experience

Position Summary:
Uses skills and experience as a seasoned, experienced professional, with a comprehensive understanding of employee benefits practices and University policies and procedures. Demonstrates good judgment in selecting methods and techniques for obtaining solutions and developing recommendations relative to employee benefits programs where analysis of situations and data requires a review of a variety of factors. General instructions may be provided on new assignments, projects and initiatives.

The Retirement Administration Service Center (RASC) supports members of the University as they transition into retirement and with life events beyond work (including University of California Retirement Plan (UCRP) retirement income, UCRP disability income, survivor benefits and UC sponsored health and welfare benefits). The RASC provides plan members for employees, retirees and their eligible family members, survivors and beneficiaries for information they need to understand their options, make informed decisions and effectively manage their benefits. The RASC is also the benefits office for the University of California Office of the President.

Under the general direction of a Benefits Supervisor or Manager, the incumbent supports one or more operational units within the RASC and may function as a lead for the unit. Initially, this position will be focused on UCRP benefits counseling and will also support other areas of the RASC as business needs dictate. Incumbent may be reassigned to other units depending on workload and business needs of the RASC. Performs other duties as assigned for the smooth and seamless operation of the Unit

Special Conditions of Employment:

Other Special Conditions of Employment:
Successful completion of a background check is required for appointment to this critical position

Job Close Date:


Duty 1: Responds to moderate to highly complex, non-routine oral and written inquiries from customers (includes retirees, employees, senior management, local benefits offices, and other internal and external organizations and individuals) regarding UCRP Retirement, UCRP Disability and/or Liberty Mutual Disability benefits and health and welfare benefits. Resolves complex service credit issues (e.g., sick leave conversion, counseling on buyback decisions).

Provides UCRP disability cross-over counseling. Counsels members and responds to inquiries regarding Power of Attorney (POA) setups
Percent: 25

Duty 2: Counsels active employees on retirement and provides document services for the retirement election process. Responds to and resolves all health related inquiries including Medicare and Medicare Age-In. May provide counseling and case management services as a health care facilitator
Percent: 25

Duty 3: Prioritizes work assignments, conducts analysis on a broad range of benefit programs and develops recommendations. Provides complex and high level research, analysis, problem solving, written and oral communications and report preparation in response to customer benefit program inquiries
Percent: 20

Duty 4: Serves in a lead capacity, providing guidance and direction to other team members, and responds to escalated cases. Trains other team members on UCRP benefits processing and counseling, which may include active retirement counseling. Develops and delivers training (e.g. multi-tier benefits, buyback, disability crossover) and conducts quality assurance reviews to ensure compliance with unit standards. Supports the management team in achieving service level and performance goals
Percent: 15

Duty 5: As a center of excellence, the expectation is to proactively identify opportunities for process improvement, improved training and communication for internal and external benefits professionals. Shares expertise effectively with other staff members. Conducts workshops and revises/updates workshop materials as appropriate. Influences and shapes employee benefit programs through participating on or leading workgroups and special projects. Develops and maintains procedures, letter templates and case instructions as required. Participates in special projects and workgroups as a subject matter expert
Percent: 15

Job Requirements
Bachelor's degree in related area and/or equivalent experience/training. Minimum of 3 years of job related experience

Possesses analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills

Possesses in-depth knowledge of all benefit programs in order to provide information and interpretation. Applies knowledge to determine appropriate treatment of unique and/or complex situations

Demonstrates strong oral and written communication skills to effectively compose correspondence and communicate ideas, policy and benefit program guidelines to a varied constituency across the UC community and to external third parties. Demonstrates a strong customer service orientation. Possesses strong group presentation skills.

Leverages excellent quantitative and analytical skills to perform, analyze and audit complex benefit calculations within unit deadlines

Experienced at mentoring and/or sharing knowledge with other staff members in a tactful, respectful and effective manner. Demonstrates UC's principles of community

Works in a collaborative manner with others across the
organization to prioritize and complete multiple assignments on time. Demonstrates effective teamwork and leads change initiatives in support of the management team

Has in-depth knowledge of organization policies and procedures; knowledge of functional area and understands how work may impact other areas

Knows the University's employee benefits function and other areas of human resources

Applies in-depth knowledge of regulations in order to assure compliance with UCRP and Regulations, UC policy, and pertinent Federal and State regulations including FMLA, Medicare, COBRA, HIPAA, the IRS Code, Probate Code, privacy laws, generally accepted accounting principles (GAAP) and other relevant rules and regulations through application of appropriate controls

Comprehensive and thorough historical knowledge of the UCRP plan document, operational procedures, membership types, impacts of offsets, and how they impact a division of benefits under the plan and QDRO requirements

How to Apply
For complete job description and application instructions, visit: https://jobs.ucop.edu

About us
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the corporate headquarters to the ten campuses, five medical centers and three Department of Energy National Labs and enrolls premier students from California, the nation and the world

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age or protected veteran status

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Contract RASC Benefits Analyst 3

University of California Office of the President
Oakland, CA

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Contract RASC Benefits Analyst 3

University of California Office of the President
Oakland, CA

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