3 days old

Chief Human Resources Officer

Fred C. Church Insurance
Lowell, Massachusetts 01851

Chief Human Resources Officer


Fred C. Church Insurance in Lowell, MA is seeking a Chief Human Resources Officer (CHRO). This important new position will lead the strategic human capital needs of Fred C. Church - as the organization transitions from a traditional human resources model to a more dynamic, forward-looking, career-driven environment for both current and future employees.

With over 150 years of providing insurance and risk management services, the company was recently named one of the “2018 Best Places to Work in Insurance” by Business Insurance Magazine. And with 160 outstanding and highly motivated people, Fred C. Church is one of the top independent insurance brokers in the northeast. In an increasingly challenging employment environment, Fred C. Church is committed to remaining a great place to work.


Management. Reporting to the President, and working as an integral member of the company’s Operating Committee, the CHRO will be responsible for overseeing two critical positions. One is the Recruiting Coordinator, who will support the increasingly critical areas of Recruiting, Hiring, Onboarding and Training. And the other is the Vice-President of Human Resources, who will continue to own responsibility for all of the firm’s growing Benefits, Payroll and Compliance needs.

Strategic. Most importantly, the CHRO will have a deeply important role in defining, developing and successfully executing human resource strategy in support of the overall business plan and strategic direction of the company. Specific areas of focus will include recruitment and retention, training and career development, talent management and compensation. The CHRO’s vision, communication and leadership skills will be critical to achieving the firm’s human capital goals.


  • Provide overall leadership and guidance to significantly enhance the firm’s performance and results in talent acquisition, career development, retention, training, and leadership development.
  • Establish or update and implement personnel plans and strategies that effectively communicate and support the company’s mission and strategic vision.
  • Function as a strategic business advisor to the company’s Operating Committee.
  • Articulate the strategic plan for the company’s total compensation program; and direct position description development, performance management review, salary planning forecasting, budgeting and analysis.
  • Update personnel policies and procedures; update and continuously improve the Employee Handbook.
  • Manage the company’s benefits and paid time-off programs including plan design, benefits education, provider relationships, forecasting and analysis, fiduciary oversight and reporting requirements.
  • Oversee the company’s payroll function accurately and dependably for every pay period.
  • Work with managers and employees to identify and resolve employee relations matters.
  • Ensure timely and accurate compliance with all federal and state laws and regulations.
  • Evaluate reports, decisions, and results of the HR department in relation to established goals.
  • Recommend new approaches, policies, and procedures to introduce best practices and effect continual improvements in efficiency of department and services performed; design metrics to track human resources productivity.
  • Supervisory responsibilities for two (2) direct reports – Recruiting Coordinator and VP of HR (Payroll & Benefits Coordinator)
  • Perform other incidental and related duties as required and assigned.



  • A bachelor's degree; master’s preferred.
  • Senior Professional in Human Resources (SPHR) certification preferred.
  • 10 years of Human Resources experience with evidence of increasing responsibility.           
  • A deep understanding of, and connections in, the insurance industry preferred.
  • An independent and strategic thinker capable of understanding the full scope of projects while seeing individual tasks through to completion.
  • A subject matter expert with experience implementing best human resources practices.
  • Experience with automated and integrated HRIS and Payroll processing systems.
  • Excellent computer skills; expertise in Microsoft Office products including the use of pivot tables.
  • The ability to cultivate and build superior relationships with all employees and applicants; an open and collaborative style.
  • Demonstrated time management skills.
  • Excellent oral and written communication skills.
  • Experience leading diversity and inclusion initiatives.
  • Creative ability, a positive outlook, and a sense of humor.
  • A high level of integrity and an extraordinary work ethic.
  • Successful completion of a criminal records background check and a credit check.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to speak and listen in English.
  • The ability to sit at a computer for long periods of time.
  • The ability to move about the office on a regular basis.
  • The ability to travel to branch offices as needed.
  • The ability to work long hours including some evenings.
  • The ability to travel by airplane to conferences and other non-local business meetings.


Please send a cover letter and resume to Resumes@fredcchurch.com EOE


Posted: 2019-08-13 Expires: 2019-09-12

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Chief Human Resources Officer

Fred C. Church Insurance
Lowell, Massachusetts 01851

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