13 days old

Assistant Chief Human Resources Officer for HR Partners and Labor Relations

The Metropolitan Museum of Art
New York, New York 10028
  • Job Status
    Full Time

General Description:

This position serves as a leadership role in support of the Museum’s commitment to facilitate an inclusive, productive and welcoming work environment. This role has 3 primary areas of focus:

1) Manage a newly created team of HR Partners who service Museum employees;

2) manage Employee Relations across all institutional areas;

3) Manage Labor Relations related to all union activity.

This position is expected to proactively identify and analyze systemic elements that create workplace issues and to provide recommendations for prevention.


The Assistant CHRO will develop a team of new HR Partners and will shape, lead, mentor and teach this team how to provide outstanding support to their colleagues. The HR Partners will be responsible for servicing leaders, managers and employees in a Generalist capacity by understanding and delivering activity around professional performance, employee relations and professional development. Additionally, this position will handle the “more complex” employee relations cases and will work across all museum departments and levels in partnership with our internal legal counsel.


The position serves as the Museum’s expert on labor management issues for two unions. The position is responsible for assisting with negotiating and administering labor agreements, managing the processing and resolution of grievances, and implementing various Labor-Management initiatives and programs.


To fulfill these important roles, you will need to develop and sustain constructive and collaborative working relationships with HR, managers and department heads, HR colleagues in a variety of Centers of Excellence, Counsel’s Office, and labor union leaders.


Primary Responsibilities and Duties:

  • Consult and coach HR Partner staff and museum staff to achieve effective resolution of workplace issues that adversely affect employee engagement, performance and productivity (e.g., disputes, misconduct, and performance issues).
  • Assist HR Partners and/or managers with investigations of employee claims, complaints and misconduct as well as conduct investigations as required. Ensure timely, thorough, unbiased, properly documented investigations that mitigate employment litigation risk.
  • Manage the Museum’s interactive process for workplace accommodations under the ADA, including collaboration with Benefits staff.
  • Ensure accurate tracking of employee relations and labor relations data; develop and implement effective metrics to evaluate the impact of employee relations and labor relations activities and the achievement of established goals. Analyze data and metrics on a regular basis to identify trends and provide action plans for improvement and prevention (e.g. exit interview data).
  • Partner with the VP of HR, other HR Partners and Organizational Development to inform, educate, and train managers on strategies, tools, standards, processes and procedures to improve managerial and leadership practices and to ensure compliance with legal requirements, collective bargaining agreements and Museum policies and procedures.
  • Conduct training for managers and supervisors in collective bargaining agreement administration, and related issues to build labor relations acumen.
  • Interpret and write for managers and staff Museum policies and procedures, collective bargaining language, and relevant employment laws. Take ownership of our Employee Handbook.
  • Participate in departmental restructurings and other change projects -- from planning to communication to implementation.
  • Track employment law changes and trends in order to educate/inform institution.
  • Consult and coach managers on disciplinary actions involving non-union and bargaining unit employees to ensure consistent and fair application of the principles of due process and just cause, as well as collective bargaining agreements and Museum policies.
  • Conduct fact-finding investigations and coordinate responses to employee grievances; prepare for and assist in presenting arbitration and contested cases, represent the Museum in arbitration, mediation, and appeal hearings.
  • Serve as First or Second Chair in collective bargaining negotiations.
  • Work with stakeholders to conducts research and analysis for collective bargaining; develop negotiation strategies and tactics, contract language, communication plans, and memoranda of understanding.
  • Implement and administer collective bargaining agreements.
  • Serve as the primary contact for the unions regarding contract implementation and administration; meet with union leadership, stewards, and representatives regularly to resolve concerns, problems, and grievances.
  • Other related duties.


Desired Skills and Experience

  • Minimum 8 years of experience in employee relations/labor relations, or a combination of education and experience which clearly demonstrates the ability to successfully perform the duties of the job in a setting comparable to The Metropolitan Museum of Art.
  • Minimum 5 years of experience as an HR Partner or managing HR Partners with a highly consultative focus as well as a grasp of the “basic” functional areas of HR
  • Labor relations experience to include labor contract negotiations and contract administration.
  • High comfort with data mining, analysis and interpretation, including economic and wage data.
  • Strategic thinking and analytical skills. Ability to gain insights and drive recommendations through data.
  • Project management skills.
  • Relationship building skills. Ability to work with all levels in the organization with credibility and trust.
  • Facilitation, oral and written communication skills. Ability to clearly, concisely and persuasively articulate to senior leaders, peers, and stakeholders.
  • Influence and collaboration skills and ability to consult with senior leaders in the organization.
  • Confidence with developing and delivering training to managers and staff.
  • Attention to detail, meticulous documentation and follow-through.
  • Ability to balance day-to-day execution with maintaining a big picture view.
  • Commitment to highest standards of excellence and personal integrity.


Knowledge and Education:

  • BA required. An advanced degree such as JD or Master’s degree in Human Resources, Labor Relations or related field preferred.
  • Deep practical knowledge of principles and practices of employee and labor relations and collective bargaining.
  • Broad understanding of employment law at the state, city and federal levels as well as other aspects of HR including performance management, organizational development, compensation and benefits




  • Legal
  • job_category_human_resources
  • Manufacturing / Production
  • Labor/Industrial Relations
  • Employee Relations
  • Organizational Development
  • Employment/Recruitment
  • Administrative
  • Benefits
  • Training/Development
  • Research
  • Compensation
  • Diversity
  • EEO/Affirmative Action

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Assistant Chief Human Resources Officer for HR Partners and Labor Relations

The Metropolitan Museum of Art
New York, New York 10028

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Assistant Chief Human Resources Officer for HR Partners and Labor Relations

The Metropolitan Museum of Art
New York, New York

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