Description

Position Summary:

The HRIS + HR Operations Program Manager has a strong blend of technical and functional expertise in Workday and Human Resources Operations. This incumbent will play a critical part in bridging technology, compliance, and operational excellence, ensuring that HR systems and processes support business goals, employee lifecycle management, and data integrity.

Primary Responsibilities and Duties: 

• Conduct regular audits of HR processes and practices to ensure compliance and recommend improvements.
• Continuously seek ways to improve HR processes and workflows for efficiency.
• Serve as the primary point of contact for compliance-related inquiries and audits.
• Oversee State and Federal regulatory filings.
• Partner with IT and third-party vendors to manage system upgrades, integrations, data integrity, troubleshooting, and system performance.
• Manage and lead HRIS and HR Operations project governance, including defining roles, responsibilities, and approval processes.
• Develop and monitor project plans, schedules, and deliverables to ensure successful execution.
• Provide centralized reporting on project status, risks, and milestones for leadership and key stakeholders.
• Ensure that lessons learned from completed projects are documented and incorporated into future initiatives to drive continuous improvement.
• Collaborate with cross-functional teams to align project objectives with organizational priorities.
• Build and maintain strong internal and external relationships, ensuring service level agreements are met.
• Collect, analyze, and report on HR metrics to assess the effectiveness of programs and initiatives.
• Utilize data insights to inform decisions and enhance HR processes.
• Develop, maintain, and enhance interactive HR dashboards to provide real-time insights into key workforce metrics, such as compliance, turnover, engagement, and project-specific workforce trends.
• Regularly analyze dashboard data to identify trends, opportunities, and risks and present findings to leadership.
• Leverage dashboards to streamline reporting for compliance audits, client requirements, and internal decision-making.
• Serve as the internal liaison for outsourced payroll processing, ensuring timely and accurate submission of payroll-related data to the third-party provider.
• Oversee the pre-processing of payroll, including the collection, verification, and reconciliation of timecards and hours worked.
• Perform audits and reviews of payroll data in coordination with third-party payroll managed services to ensure compliance and accuracy.
• Manage post-payroll responsibilities, including funding, payroll balancing, and distribution of internal payroll reports.
• Collaborate with internal stakeholders to resolve payroll-related issues and ensure alignment with organizational policies and procedures.
• Provide support as needed for functions such as timekeeping, administration, system configuration, system testing and system training.

Knowledge/Skills:

• Highly proficient in HRIS systems and project management tools.
• Exceptional organizational and time-management abilities.
• Excellent communication and relationship-building skills.
• Analytical mindset with a focus on data-driven decision-making.
• Ability to manage multiple priorities.
• Excellent communication and inuencing skills, including using qualitative and quantitative data-based insights.
• Able to connect strategy with execution and execute with rigor, working cross-functionally, and managing multiple priorities and initiatives.
• Strong analytical and problem-solving abilities and demonstrated ability to shift between strategy and execution.
• Ability to work onsite at the South Bend, Indiana office as needed, approximately 20%.

Requirements

Minimum Requirements:

• High School Diploma, GED or equivalent certification
• Bachelor’s degree in Human Resources, Business Administration, or equivalent work experience
• 4+ years’ progressive HR experience
• 2+ years’ Workday experience
• PHR/SPHR or PMP certification, preferred